Frequently Asked Questions
What guarantee do we have?
Every surround we supply has a customer satisfaction
card signed by the mason who carved it, the quality control supervisor
and the person who packed the surround. Three individuals who personally
certify that the surround you are about to receive is of impeccable
quality.
The colour of the stone seems sometimes to vary and I have noticed veining and small shells?
Every one of our natural stone fireplaces is individually made from natural limestone with its characteristic creamy colour that compliments any interior design scheme. Quartz, shells, pebbles, watermarks and veining all contribute to the uniqueness of our stone. Markings and variations are the hallmark of natural materials allowing us to create fireplaces with unique, beautiful and distinctive appeal, the sign of a genuine Farmington.
What are slips?
These allow for the opening dimensions of the fire surround to be adjusted before fitting. Sometimes they are referred to as inserts or back panels.
How do I clean it?
All Farmington fire surrounds are made from natural stone which is solid throughout. Take a little warm soapy water and using a stiff brush simply scrub out the marks.
How do we fit the fire surround?
This is a specialist task and your Farmington dealer will arrange for fully qualified fitters to fit the fire surround into your home.
I like one of your surrounds, but I need it slightly smaller/larger.
Every Farmington fire surround is individually made. Modifications are therefore very easy to incorporate. Simply discuss your requirement with your dealer.
Where can I buy the fires featured in your surrounds?
We work closely with fire manufacturers and your dealer will be able to advise.
Are your fire surrounds suitable for all types of fires?
Yes, our surrounds are very compatible for all types of fires and your dealer will be able to advise.
How long will it take for my surround to arrive?
Lead time on our surrounds is approximately 2 weeks from order.
Are Farmington fireplaces made from local natural materials?
Yes, unlike a lot of fireplaces in the market Farmington fireplaces have not been made and shipped around the world at the expense of the planet. A Farmington fireplace is made from natural Cotswold limestone, individually hand crafted by skilled masons.
Why should I buy my fireplace through my closest Farmington Dealer?
We strongly recommend that only your closest dealer can offer the expertise that our natural limestone fireplaces require. They will arrange for a site survey and offer advice on design and dimensions to suit your room. They will also organise a specialised fitting team who have great knowledge of our product, leaving you with a beautiful fireplace for life.
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